IS

Purvis, Russell

Topic Weight Topic Terms
0.214 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals
0.178 model research data results study using theoretical influence findings theory support implications test collected tested
0.107 website users websites technostress stress time online wait delay aesthetics user model image elements longer
0.103 perceived results study field individual support effects microcomputer pressure external usefulness test psychological obligations characteristics

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Ayyagari, Ramakrishna 1 Grover, Varun 1
ICTs 1 information and communication technologies 1 stress 1 strain 1
stressors 1 Technostress 1 technology characteristics 1

Articles (1)

TECHNOSTRESS: TECHNOLOGICAL ANTECEDENTS AND IMPLICATIONS. (MIS Quarterly, 2011)
Authors: Abstract:
    With the proliferation and ubiquity of information and communication technologies (ICTs), it is becoming imperative for individuals to constantly engage with these technologies in order to get work accomplished. Academic literature, popular press, and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. We draw from IS and stress research to build and test a model of technostress. The person-environment fit model is used as a theoretical lens. The research model proposes that certain technology characteristics-like usability (usefulness, complexity,and reliability), intrusiveness (presenteeism, anonymity), and dynamism (pace of change)-are related to stressors (work overload, role ambiguity, invasion of privacy, work-home conflict, and job insecurity). Field data from 661 working professionals was obtained and analyzed. The results clearly suggest the prevalence of technostress and the hypotheses from the model are generally supported. Work overload and role ambiguity are found to be the two most dominant stressors, whereas intrusive technology characteristics are found to be the dominant predictors of stressors. The results open up new avenues for research by highlighting the incidence of technostress in organizations and possible interventions to alleviate it.